Bank of Baroda has unveiled bob SAMVAD, an AI-powered multilingual conversational platform aimed at transforming customer interactions at its branches. Designed to eliminate language barriers, the platform enables customers and branch staff to communicate seamlessly with each other in their preferred language. 

Developed entirely in-house, bob SAMVAD leverages AI-driven speech and language technologies to enable real-time, low-latency, two-way communication across 22 languages, ensuring contextual accuracy and natural fluency, while embracing India’s linguistic diversity. At the service counter, the application enables seamless communication between customers and branch staff, even if they speak different languages. Customers can speak or input their queries in their preferred language, which are instantly translated into the staff member’s chosen language, and vice versa, facilitating smooth, real-time conversations, ensuring accurate understanding and efficient service delivery. The interaction is displayed as text on the screen, with an optional voice mode that converts text into speech, for customers who prefer audio over reading - making it fully accessible for everyone.

In the first phase, bob SAMVAD will be rolled out across 250 branches in Tamil Nadu, Karnataka, Telangana, Andhra Pradesh and Maharashtra. This will be followed by a phased, large-scale deployment across the Bank’s branch network. 

Bank of Baroda is engaged in providing various services, such as personal banking, corporate banking, international banking, small and medium enterprise (SME) banking, rural banking, non-resident Indian (NRI) services and treasury services.