Firstsource Solutions has launched Intelligence That Operates, a full-stack, agent-first operating model to design, build, and run AI-powered enterprise operations--with outcomes underwritten, not promised. The announcement marks a significant evolution of the company's UnBPO platform and a direct response to what has become the defining challenge of the agentic era. 

Intelligence That Operates addresses a structural gap that has long fragmented enterprise services across separate vendors and separate accountability structures--the consultant who designs but doesn't implement, the integrator who builds but doesn't operate, the BPO that operates but never transforms. Firstsource unifies all three into a single, continuous engagement: Transform, Implement, Operate--with one partner accountable for the outcome end-to-end.

Firstsource Solutions is engaged in the business of providing customer management services like contact center, transaction processing and debt collection services including revenue cycle management in the healthcare industry.