Tech Mahindra and Orange Business have entered into exclusive negotiations to form a non-equity, global strategic partnership to help enterprises accelerate their digital transformation. The proposed collaboration establishes a strategic go-to-market approach, emphasizing increased regional collaboration, product innovation and the further utilization of existing platforms to deliver secure, scalable and AI-powered solutions, increasingly in-demand by global organizations. This partnership would also include outsourcing a portion of Orange Business global customer support, quote-to-bill operations and post-sales teams outside France to Tech Mahindra.

Aligned with Orange Business’ ambition to become the undisputed worldwide leader in secure connectivity for enterprises, the initiative reflects Orange Business’ commitment to investing, expanding and winning market share in global markets. The proposed partnership would leverage Orange Business platforms to deepen engagement with existing customers and accelerate new customer acquisition, expanding its international footprint and service portfolios. The French perimeter, as well as certain sensitive and sovereign customer segments, such as national security and defense, will be excluded from this partnership to ensure full compliance with French national and European regulatory requirements. 

The combination of Orange Business International’s unique positioning with Tech Mahindra’s delivery agility and scale would accelerate automation, increase operational efficiency, boost competitiveness, and deliver greater value to customers worldwide. A comprehensive review of current operations, processes, tools, and performance metrics will identify areas where Orange could leverage Tech Mahindra’s know-how and maximize the impact of the partnership. The focus would be to increase speed, scalability, and overall efficiency, while supporting sustainable growth and improving customer experience.

Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise.